The hotel's General Terms and Conditions for guests are:
Pets are not allowed.
Events are not allowed.
Smoking, vaping, and e-cigarettes are not allowed.
Commercial photography and filming are not allowed.
Cancellation and refund policies for Accommodations
Check In: 2pm Check Out: 12noon
We understand that plans can change, and sometimes cancellations are unavoidable. To provide you with flexibility and fairness, we have established the following booking cancellation policy:
1.) Free Cancellation (Up to 1 Month Before Check-In): Guests who cancel their reservation more than one month before the scheduled check-in date will receive a full refund with no cancellation fee.
2.) 8% Cancellation Fee (Between 3 Weeks and 1 Month Before Check-In): Guests who cancel their reservation between three weeks and one month before the scheduled check-in date will incur a cancellation fee equal to 8% of the total booking amount. The remaining amount will be refunded.
3.) 10% Cancellation Fee (Less Than 1 Week Before Check-In): For cancellations made less than one week before the scheduled check-in date, guests will incur a cancellation fee equal to 10% of the total booking amount. The remaining amount will be refunded.
No-Show Policy:
In the event of a no-show (guests who do not arrive for their reservation without prior notice), the full booking amount will be charged, and no refund will be provided.
Early Departure Policy: Guests who decide to check out earlier than their original departure date during their stay will be charged for the full booking duration initially reserved.
Cancellation Process:
To request a cancellation, please contact our booking support team as soon as possible. Refunds will be processed promptly after the cancellation is confirmed.
Note: The cancellation fee is calculated based on the total booking amount. Refunds will be issued to the original payment method used for the booking. Special promotions or non-refundable bookings may have different cancellation policies, which will be clearly stated during the booking process.
We recommend that guests consider purchasing travel insurance to protect against unforeseen circumstances that may necessitate cancellations. We value your business and strive to provide fair and flexible booking terms to accommodate your needs while ensuring the availability of our accommodations for all guests.
If you have any questions or need further clarification, please don't hesitate to contact our booking support team.
Thank you for choosing our services, and we look forward to hosting you.
